We are hiring on behalf of our client, a leading provider of merchant services, seeking a Bilingual Customer Service Representative to join their team in Downers Grove, IL. In this role, you will play a vital part in supporting existing customers—communicating fluently in both English and Spanish—and addressing inquiries, concerns, and issues related to merchant service products. This is a non-sales position focused entirely on providing top-tier customer service and support to ensure customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person, in both English and Spanish.

• Assist customers with troubleshooting and resolving issues related to POS products and services.

• Document customer interactions and follow up to ensure resolution and satisfaction.

• Collaborate with other departments to address and resolve complex customer concerns.

• Maintain a thorough understanding of the client’s products and services to provide accurate support.

• Communicate effectively with a diverse customer base, ensuring clear and accurate assistance in both languages.

• Handle customer complaints with empathy and ensure efficient resolution.

• Maintain customer records and update account information as necessary.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in customer service are a plus.

• Minimum of 3 years of experience in a customer service role preferred.

• Bilingual proficiency in English and Spanish is required.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and collaboratively in a team environment.

• Proficient in using customer service software, databases, and tools.

• Friendly and professional demeanor with a strong focus on customer satisfaction.

Perks & Benefits:

• Competitive hourly wage ($18–$20 per hour)

• Paid time off and holidays

• Benefits package including 401K, health, dental, and vision insurance

• Comprehensive training and ongoing professional development opportunities

• Supportive and collaborative work environment

If you are bilingual in English and Spanish and passionate about delivering exceptional customer service, apply today to join our client’s team!